1 Booking Policy

Currently, our services are available in Kuwait, and we offer the convenience of booking through our App in advance, even before your arrival in Kuwait.

To book Your transport, You need to provide Us with some information such as Your personal details and contact points (email – mobile), the Pick Up place, date and time, Your place of destination, flight number in case You arrive by plane so We can make arrangements in Your favor in case there is a delay, the number of passengers and their pieces of luggage in order to arrange for the right Vehicle to pick You up, and also Your payment information. You have to accept Our Terms of Use and Privacy Policy, should You wish to make a booking for Your transport with Us.

When a booking transport is placed with Us, You will receive a confirmation email of receipt of Your booking transport and We will provide You with Your Booking code and the meeting point at the Pickup place. We will examine whether We can serve the Transport as a whole, or We have grounds to reject it, according to the provisions of the present General Terms of Use. Once a Key Luxury Driver has been assigned to operate your Transport we will provide You with their name Important Legal Notice: Please note that completion of the online booking process along with the acknowledgement email We send to You, does not constitute Our acceptance of Your offer to book a Transport through Us, even though on the acknowledgement email of Your offer, the Booking code is depicted. If we cannot provide You with the Transport Service, We will not process Your order, We will inform You as soon as possible and, if You have already paid for the service we cannot deliver, refund You in full in a timely manner.

You are solely responsible for submitting Us Your real personal data when booking a pick up with through Us. You also warrant and represent that Your are the holder or have legal rights on the payment cars/ accounts details You provide Us with and that there is enough money to cover the value of the Transport Service. We may proceed (however, are not obliged to) in an examination process of the payment details You provide Us with when choosing credit card as a payment method or via Online Providers. In case an error, misleading statement or other problem occurs, We may, at Our sole discretion reject Your Order.

2 Traveller Cancellation Request Policy

You have the right to cancel a Transport already booked through Us, at any time by contacting the Company either by phone call at the phone number provided in the confirmation email or in the website or App.

3 Complimentary Waiting Time Policy

Your Driver will be waiting for You at the Pick Up place at the time that is scheduled in the Booking Order, subject to the provisions of this Complementary Waiting Time Policy and Extra Waiting Time Policy, so You must make sure that You show up in time, to avoid as being marked as a non-show where all the Terms of the Travellers’ No – Show Policy apply.

The Company offers the complimentary waiting times of 10 minutes. The complimentary waiting time starts counting from the scheduled pickup time.

4 Extra Waiting time Policy

Extra waiting time is defined as an amount of time in addition to the complementary waiting time offered by the Company for which the Traveller asks the Driver to wait for them.

You can ask for the Driver to wait for You longer than Company’s complementary waiting time as per the Complementary Waiting Time Policy, either in advance (before the Transport is operated) or the latest by the end of the complementary waiting time.

If You request an extra waiting time and the assigned Driver can accommodate this, an extra fee will be charged to You for every 1minute of extra waiting time, as shown in App or Website.

5 Payment Policy

We accept online payments (that is internet banking, credit or debit cards) and cash.

Advance payment required for all long trips.

6 Baggage Allowance Policy

When booking the Transport, You are requested to declare the number of pieces of luggage You will be carrying with them during the Transport.

Should You carry additional items such as baby carriages, pet carriers, sports equipment, foldable wheelchairs, musical instruments, etc. You must declare one piece of luggage for each one of those items and add a note to the booking describing them. The Company might contact You for clarifications and adjust the booking details accordingly in order to ensure the proper car-type is assigned to operate the Transport.

The Transport price and the car-type assigned to operate the booked transport are calculated amongst other factors based on the number of Travellers and pieces of luggage declared. If You appears with more travellers and/or carrying more pieces of luggage than declared, and the assigned Driver cannot safely and legally accommodate these, the Driver will contact Company’s CS before the start of the Transport explaining the situation, and custom care will assist You in hailing another Vehicle with additional charge.

The Company will not bare the cost of any other means of transportation used by You.

7 Traveller Refund Policy

• If the booked Transport is canceled by the Company for operational capacity reasons
• If the booked Transport is canceled due to a force majeure incident (strike, demonstration, natural disaster, accident, etc.)